Last Updated: January 2026
Keep in mind: Gaming is meant to be enjoyed. If you feel it's having a negative impact on your life, read through this page carefully and seek help.
Responsible gaming means keeping gaming as one part of your life — not letting it take over. It's about staying aware of how much time you're spending, how much money you're putting in, and how you feel after a session.
11gt99 believes that a happy, healthy player has the best experience in the long run. That's why we've built self-control tools directly into the platform from day one.
Signs of healthy gaming habits
- You play within a budget you've set in advance and stop when you reach it.
- You don't chase losses by placing bigger bets out of anger or frustration.
- You don't prioritise gaming over family, friends, or work.
- You can pause your play at any time — and it's okay if you feel the urge to stop.
- You see gaming as entertainment only, not as a source of income.
Simple rules: Before you play, decide how much time and money you're willing to spend today. Once you've reached that limit, stop. That's all it takes.
Gaming addiction doesn't always hit suddenly — habits shift gradually over time. Watch out for the following signs in yourself or someone close to you:
- Feeling a strong urge to keep betting after a loss in order to recover what you've lost.
- Spending beyond your set budget and feeling regret about it afterwards.
- Being unable to focus on work or studies because gaming is constantly on your mind.
- Hiding the extent of your gaming from family or friends.
- Borrowing money or dipping into your savings to fund gaming.
- Wanting to stop but being unable to, or repeatedly trying and failing.
- Feeling irritable or anxious when you're unable to play.
If you're experiencing these signs, it's not a sign of weakness — it's a health issue, and one that can be addressed. 11gt99 is here to help.
If you feel that you or someone close to you is struggling to keep gaming under control, contact 11gt99 support right away or activate self-exclusion.
You can easily set the following limits in your account settings on 11gt99. Lowering a limit takes effect right away, but increasing one requires a 24–72 hour cooling-off period.
Deposit Limits
Set a maximum deposit limit for each day, week, or month. Once that limit is reached, 11gt99 will not accept further deposits until the next period begins.
Bet Limits
You can also set a maximum betting limit for a single session or a defined period. This is especially useful when you feel the urge to bet more during an emotional state.
Loss Limits
11gt99 also lets you set a loss limit that automatically stops your gaming once you've lost a certain amount — a simple way to protect yourself from bigger losses.
Session time limits
Set a maximum number of hours you want to play each day. When the time is up, 11gt99 will alert you. This feature can also be used alongside reality check reminders.
A Word of Advice: Set your limits when you have a clear head — not in the middle of a session. It's natural to want to raise your limits while playing, but the cooling-off period makes that harder — intentionally.
Sometimes the best decision is to take a complete break for a while. 11gt99's self-exclusion feature exists exactly for that purpose.
Self-Exclusion Duration
- Short-term: a 24-hour or 7-day cooling-off period.
- Medium-term: a complete break of 1 month or 3 months.
- Long-term: account deactivation for 6 months or 1 year.
- Permanent: You can also close your account entirely if you choose.
What happens during self-exclusion?
While self-exclusion is active, you will not be able to log in to 11gt99. You will not receive any promotional emails or messages. The exclusion cannot be lifted before it expires — not even if you contact support.
How Do I Activate Self-Exclusion?
There are two ways: directly through Account Settings, or by contacting our support team via email or live chat. Make sure to withdraw your balance before activating self-exclusion.
Self-exclusion applies to 11gt99 only. Playing on other platforms remains your own responsibility. If you want a complete break from all gambling, you will need to self-exclude on each platform separately.
11gt99 is strictly an 18+ platform. We take several measures to protect minors:
- Age verification is mandatory at the time of registration.
- Identity is verified via KYC before any withdrawal is processed.
- If a user is found to be under 18, their account will be closed immediately and any deposited funds will be returned.
- Suspicious registrations are subject to additional verification.
Advice for Parents
Make sure your children cannot access 11gt99 from your devices. Keep your account password and login details private. Use parental controls on your devices. If you have any concerns, contact 11gt99 support — we'll take immediate action.
Important: Helping anyone under the age of 18 to play on 11gt99 is strictly prohibited and will be treated as a violation of our terms.
Gaming addiction is a health issue — there's no shame in it. Seeking help is the smart thing to do. 11gt99 is here for you:
- Live Chat Support: Chat with us directly on the website in Bangla. Everything is kept strictly confidential.
- Email: support@11gt99.best — Write to us with the details and we'll get back to you within 24 hours.
- Self-exclusion request: Submit a request through any channel and it will be applied.
Expert support
Professional support is often needed to overcome a gaming addiction. Speak with a mental health professional and have an open conversation with family and friends. Remember — facing it alone is hard, and asking for help is not a sign of weakness.
If gaming-related financial problems have become serious, we also recommend speaking with a financial advisor. The 11gt99 support team can point you in the right direction.
11gt99 doesn't just talk about responsible gaming on paper — we put it into practice every day. Our commitments are:
- Informing new members about responsible gaming at the point of registration.
- Proactively reaching out when unusual playing patterns are detected.
- Self-exclusion requests are carried out immediately, without question.
- Keeping all responsible gaming tools freely accessible to every player.
- Training our support team on gaming addiction and how to assist affected members.
- Maintaining robust verification systems to prevent minors from registering.
We know that some members spend more time or money on our platform than they should. That's why 11gt99 uses specially designed algorithms to detect unusual patterns and reach out to those members directly. This isn't a sales outreach — it's genuine support.
The 11gt99 belief: A happy, healthy player is our greatest success. Your well-being is our top priority.
