Last Updated: January 2026
Important: By registering with or continuing to use 11gt99, you agree to all of the Terms and Conditions set out below. If you disagree with any of them, please refrain from using the platform.
These Terms and Conditions constitute a legal agreement between 11gt99 and its users. Please read and understand them in full before using any of 11gt99's services.
11gt99 is an online betting and gaming platform operating under a licence from an international gaming authority. These Terms & Conditions apply to Bangladesh and all other countries where 11gt99 provides its services.
- 11gt99 reserves the right to amend these Terms & Conditions at any time.
- A notice will be posted on the website whenever changes are made.
- Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
Please Note: 11gt99 publishes these terms in Bengali specifically for users in Bangladesh. If anything is unclear, please reach out to the support team.
To open an account with 11gt99, the following conditions must be met:
- You must be at least 18 years of age.
- Each person may register only one account.
- All information provided at the time of registration must be accurate and truthful.
- Your account password and login credentials must be kept confidential at all times.
- Accounts cannot be opened on behalf of another person or using another person's details.
KYC Verification Process
To ensure security, 11gt99 may request identity verification (KYC) under certain circumstances. This process may require submitting a copy of your National ID, passport, or driving licence. Withdrawals may be delayed if KYC verification has not been completed.
If an account is found to have been created with false information, or if multiple accounts are detected, 11gt99 reserves the right to close the account or accounts at any time and the balance may be forfeited.
Deposits at 11gt99 can be made via bKash, Nagad, Rocket, and bank transfer. In most cases, deposits are credited to your account instantly.
General Deposit Rules
- Only payment methods registered in your own name may be used.
- Third-party payment methods are not accepted.
- Minimum deposit amounts are determined by the selected payment method.
- If a deposit fails, first check your bank or mobile banking app.
Payment Processing Time
Deposits via bKash and Nagad are typically credited to your account within 5 minutes. Bank transfers may take up to 24 hours. If your deposit does not arrive within the expected timeframe, please contact support and have your transaction reference number ready.
Tip: Keep a screenshot or receipt of your deposit. This helps resolve any issues quickly.
The following conditions apply when withdrawing winnings from 11gt99:
- Your account must be KYC-verified before withdrawals can be processed.
- The withdrawal method must match the method used for the original deposit.
- Any winnings derived from a bonus must meet the applicable wagering requirements before they can be withdrawn.
- The minimum withdrawal amount is ৳500.
Withdrawal Processing Time
Withdrawals are typically processed within 24 hours of submission. In some cases, additional time may be required for KYC verification or security review. 11gt99 reserves the right to carry out further checks on any transaction deemed suspicious.
Please note — once a withdrawal request is submitted, it may not be possible to cancel it. Make sure all details and the amount are correct before confirming your request.
Bonuses and promotional offers at 11gt99 are subject to specific terms and conditions. Individual terms may apply to each bonus, but the general rules are outlined below:
- Each bonus has a wagering requirement, typically ranging from 20x to 40x.
- If the wagering requirement is not completed within the specified time after a bonus is credited, the bonus may be forfeited.
- Bets placed using bonus funds may be excluded from certain specific games.
- Multiple accounts from the same household or device are not eligible to claim bonuses.
- 11gt99 reserves the right to cancel any bonus if misuse is suspected.
Welcome Bonus
The 11gt99 welcome bonus for new members applies to the first deposit only. It can be claimed once and is subject to its own wagering requirements.
Tip: Please read the specific terms of any bonus before claiming it. Full details for each offer can be found on the bonus page.
The following rules apply when betting at 11gt99:
Betting Limits
- Minimum and maximum bet limits are set for each game or market.
- Maximum win limits may vary depending on the event and market.
- 11gt99 reserves the right to adjust betting limits at any time.
Bet Cancellation & Modification
Once a bet is confirmed, it generally cannot be changed or cancelled. However, in some cases it may be possible to settle a bet early using the cash-out feature. The cash-out amount is calculated based on the odds at the time of settlement.
Event Cancellation & Postponement
If an event is cancelled, 11gt99 will void all bets placed on that event and issue a full refund. In the case of a postponed event, a decision will be made based on the circumstances, and members will be notified accordingly.
The following activities are strictly prohibited on 11gt99. Violations may result in account closure and forfeiture of any remaining balance:
- Creating multiple accounts or using another person's account.
- Exploiting bonus arbitrage or loopholes in bonus terms for undue advantage.
- Placing bets using match-fixing arrangements or inside information.
- Fraudulent payments or chargebacks.
- Using automated software or bots to play games.
- Using the platform for money laundering purposes.
- Assisting minors in opening an account or placing bets.
11gt99 reserves the right to report any suspicious activity to the relevant authorities. We comply with international standards in the prevention of money laundering.
11gt99 may suspend or close an account under the following circumstances:
- If there is suspicion of a rule violation or fraudulent activity.
- If discrepancies are found during KYC information verification.
- When required by order of a court or regulatory authority.
- If the user submits a request to close their own account.
Voluntary Account Closure
You can close your 11gt99 account at any time. Simply email the support team or let them know via live chat. Be sure to withdraw any remaining balance before closing.
Self-Exclusion
As part of its responsible gaming commitment, 11gt99 offers a self-exclusion feature. You can voluntarily restrict your account for a set period — such as 1 month, 3 months, or 1 year — during which you will be unable to place bets or access any gaming features.
11gt99 places the highest priority on protecting users' personal information. Full details of how the data you provide is collected, stored, and used can be found in our Privacy Policy available on the page.
- Your personal information is never sold to third parties.
- All data is secured with 256-bit SSL encryption.
- Information may be disclosed to authorities when required by law.
- You may request to view or delete your personal information at any time.
11gt99 believes gaming should be a form of entertainment. That is why we actively promote responsible gaming. Members can make use of the following tools:
- Set daily, weekly, or monthly deposit limits.
- Setting a limit on the daily amount wagered.
- Set a session time limit.
- Self-exclusion for a specified period.
- Reality check reminders.
No one under the age of 18 is permitted to use 11gt99. Assisting minors in opening an account is strictly prohibited. To learn more about responsible gaming, Responsible Play Visit the page.
11gt99 may update these terms and conditions at any time. When changes are made:
- A notice will be posted on the website.
- Registered email addresses will be notified of any major changes.
- Continued use of the platform following any changes will be deemed acceptance of the new terms.
Contact Us
If you have any questions about these terms, please reach out to our support team:
- Email: support@11gt99.best
- Live Chat: Click the icon at the bottom right of the website
- Hours: 7 days a week, 24 hours a day
In plain terms: Any dispute with 11gt99 will first be addressed through mutual discussion. If necessary, the matter will be referred to international arbitration.
