11gt99 Privacy Policy — Our Commitment to Protecting Your Data

11gt99 takes your privacy seriously. This Privacy Policy explains what types of data 11gt99 collects from its users, how that data is used, and how it is kept secure.

This policy applies to 11gt99's website, mobile application, and all related services. By registering or using our services, you are considered to have accepted this Privacy Policy.

11gt99 collects two types of data — what you provide directly, and what is gathered automatically.

Information You Provide Directly

Automatically Collected Data

• IP address and device information (model, operating system).
• Browser type and version.
• Logs of your activity and time spent on the platform.
• Which games you played and how much you wagered — used to improve our services.
• Cookie and session data (see Section 6 for details).

11gt99 uses your data only for specific purposes. Each purpose is clearly outlined below:

• Account Management: To create your account, verify your login, and deliver our services.
• Payment Processing: To process your deposit and withdrawal transactions securely.
• KYC Verification: To verify identity and prevent money laundering and fraud.
• Security Assurance: To detect unauthorized access and suspicious activity.
• Support Services: To resolve your issues quickly and accurately.
• Service Improvement: To analyze user experience and improve the platform.
• Legal Obligations: To fulfill the requirements of regulatory authorities.
• Promotional Communications: To notify you about bonuses and offers, if you have agreed to receive them.

11gt99 may share your data with specific parties in limited circumstances. It is not shared with anyone beyond those listed.

Who It May Be Shared With

Before sharing your data with anyone outside the list above, 11gt99 will obtain your consent. No data is shared with advertisers or marketing agencies.

11gt99 follows the highest industry standards to protect your data. Key security measures are outlined below:

• Encryption: All data transmissions are secured with 256-bit TLS/SSL encryption.
• Server Security: Data is stored in secure data centers with strictly controlled physical and digital access.
• Access Control: Only authorized personnel have access to your information.
• Regular Audits: Our security measures are regularly audited by independent third parties.
• Data Minimization: Only the information we need is stored — nothing more.

How Long Is Your Data Retained?

Your data is retained for as long as your account remains active. After account closure, certain data may be kept for up to 5 years as required by law and regulation. Any data no longer needed beyond that period is securely deleted.

11gt99's website and app use cookies — small data files stored in your browser that help improve your experience on the platform.

11gt99 uses four main types of cookies — details are provided below:

Cookie Types & Purposes

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features to stop working.

As a member of 11gt99, you have several rights over your own data. To exercise any of these rights, please contact our support team.

• Access: You can request to view the information 11gt99 holds about you.
• Amendments: You can request that any inaccurate or outdated information be updated.
• Deletion: Under certain conditions, you can request that your data be deleted.
• Restriction of Processing: You can request that we stop using your data for a specific purpose.
• Transfer: You can request a copy of your personal data.
• Objection: You can opt out of marketing communications at any time.

11gt99 is strictly for users aged 18 and above. We take the protection of minors very seriously.

• Age verification is carried out at the time of registration.
• If there is any doubt, age is re-verified through KYC.
• Any account found to belong to someone under 18 will be immediately closed.
• We never intentionally collect or use data belonging to minors.

A note to parents — please ensure your child or teenager cannot access 11gt99. If you have any concerns, contact our support team and we will take immediate action.

11gt99 may update this privacy policy from time to time. When changes are made:

• This page will be updated with a new date whenever changes are made.
• You will be notified at your registered email address of any significant changes.
• Continued use of the platform after any changes takes effect means you have accepted the updated policy.

We recommend reviewing this page regularly to stay up to date with our latest policy. If you disagree with the policy, please stop using the platform and contact our support team.

For any questions or requests regarding this Privacy Policy, please contact the 11gt99 support team:

• Email: support@11gt99.best
• Live Chat: Click the icon at the bottom right of the website
• Hours: 7 days a week, 24 hours a day, in Bengali

The easiest way to request data deletion or correction is by email — simply include your registered email address and a description of your request.